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Return

As part of the exercise of the withdrawal right, the Products must be returned in their original condition and with the original packaging together with the relative purchase invoice, or a copy of the same in the case of partial return. The return of a Product, in case of replacement or refund request, is free of charge. It is sufficient to return the Products in question through our courier, within a maximum of thirty (30) days and starting from the date your request for withdrawal, by contacting the specific necly.luxury.handbags@gmail.com and indicating the Product to be returned as well as the reasons for the return.

We won't accept returned due to the difference of the metal hardware sculpture, since is an artistic element and differences from the availability in the website will be a detail of authenticity and in conjunction with the brand identity concept.

 

Change

Necly. bags being limited in one piece for color and metal closure, the changes will be accepted only for defects. In case of change, please contact necly.luxury.handbags@gmail.com  within 30 days of delivery.

We won't accept returned due to the difference of the metal hardware sculpture, since is an artistic element and differences from the availability in the website will be a detail of authenticity and in conjunction with the brand identity concept.

 

Refund

In the event of a refund request, the latter will require seventy-two (72) working hours from receipt of the product (s). You will receive a confirmation e-mail. The reimbursement, which includes the delivery costs of the initial order, will be made with the same payment method used at the time of the order, with euro currency.

Please note that your bank may take up to ten (10) business days to make a refund on your card, based on the processing terms. The time period required varies according to the issuers of the card and we are not able to speed up this process, independent of willpower.

In this case, we advise you to take out the insurance offered by your courier. Necly. will not be liable in case of loss, sending to an incorrect address or delay in the delivery of any Product that you have decided to return to the Site, as these risks are linked to the means of transport chosen by you and used exclusively by you.